Terms & Conditions of Engagement

If you have any questions about any part of the T&C’s or PP, kindly address your queries to info@raw-octane.com.

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• PRIVACY STATEMENT & SECURITY POLICY
• TERMS & CONDITIONS
• RETURN POLICY

Privacy Statement & Security Policy

Last updated: 04 October 2024

Hemptons Manufacturing and Distribution (“Hemptons”, “us”, “we”, or “our”) operates www.raw-octane.com (the “Site”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. By using the Site, you agree to the collection and use of information by this policy.

Introduction

The privacy statement applies to www.raw-octane.com and any legal entity, which controls, verify or make use of information that may be collected via this platform.

Users agree to the use of such data by this privacy statement. Please note that this site may contain links to other sites which are not being governed by this privacy statement.

If a user has any questions or concerns regarding this privacy statement or the user’s privacy while using this platform, address your concerns to info@raw-octane.com.

Cookies & Similar Tracking Technology

We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you, including to serve interest-based advertising.

The Site may use cookies (small text files stored in a user’s browser) or web beacons (electronic images that allow this platform to count users who have accessed a particular page and to access certain cookies) to ensure that the platform is well managed and to facilitate improvement of the site.

Raw-Octane.com or its service provider(s) may use cookies to collect aggregate data.

Raw-Octane.com may use such devices from time to time to track information on its systems and identify categories of users by items such as IP addresses, domains, browser types and pages visited. The administrator uses the data to analyse the number of users of different areas of the site and to ensure that this site is serving as a useful and practical information source.

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.

Neither cookies nor web beacons collect personal information such as the user’s name or e-mail address. A user may reject cookies as most browsers permit individuals to decline cookies. Under certain circumstances, users may be denied access to some parts of this platform if their browsers are set to refuse cookies.

Personal Information Use, Processing and Storage

Raw Octane respects your privacy. This means that any and all of the personal information collected during transactions will be kept strictly confidential and will not be sold, re-used, rented, disclosed, or loaned. Any information you provide will be held in the utmost confidentially and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include but is not limited to your name (“Personal Information”), e-mail address, contact number, business name and location.

Personal information is used only for limited purposes, e.g. when a user registers with the platform to request future communications about areas of interest. Hemptons.co.za may use this information to create a personal profile to customise its response to further requests or enquiries and to improve the site.

Also, the site administrator may, when necessary, use a user’s information for various site-related tasks.

Hemptons will ensure that any marketing activities comply with applicable law and that it is implemented with procedures to ensure the necessary consent to send the user’s e-mail containing information about Hemptons’ services.

Raw-Octane processes your personal information for the following purposes:

Provide users or customers with the products and services that a user or customer may request or that a user or customer has expressed interest in;

Evaluate user interest and needs to improve our service to you as a customer.

Evaluate the types of offers, products or services we make available to users or customers and potential users or customers.